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Richard is an independent creative consultant through his new service design agency, servicejunkie. Combining rigorous design thinking with good business understanding and communication skills, he's an advocate of how a service design approach can create more customer and business value and offer more innovative solutions to complex problems.

He's an expert designer with an appetite for reflective practice and enjoys facilitating creative workshops. He has a Masters Degree in Design Strategy & Innovation from Brunel University and a Bachelor's Degree in Industrial Design from Central Saint Martin's School of Art & Design.

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